Refund policy
If we fail to deliver
If your report is not delivered, or the run fails and we cannot fix it, we will refund you in full. Email support@roleglass.com.
Once delivered
Reports are digital and delivered immediately, so we generally do not refund a report that has been delivered. If something is clearly wrong with it (for example, it ignores your stated deal-breakers or locations), contact us within 7 days and we will make it right or refund you.
How to ask
Email support@roleglass.com from the address you used to order, with your order date. Refunds go back to the original payment method.